FAQ
Frequently asked questions
Short, honest answers to what local business owners ask us most. If yours isn't here, send us a message.
Working with Mobius
What does a tech partner do?
A tech partner is the one team you call about the technology your business depends on: your website, online booking, texts and emails to customers, your Google listing, and the software that ties them together. We fix and build what needs it, keep an eye on it afterward, and explain everything in plain English. You get one accountable team instead of five separate vendors.
What is the Free Tech Checkup, and is it really free?
Yes, it is free. It is a 20-minute call plus a written look at your website, your booking or contact flow and your Google presence. You get a plain-English report with your top fixes ranked. Report within 3 business days of the call. You can use the report with us, with another vendor, or not at all.
Is Mobius a new company? Do you have clients I can talk to?
Mobius is a new firm, and we have no client case studies to show yet. Our examples page is clearly labeled as illustrative, not client work. We will publish real projects, with each client's permission, as they are completed. Until then, the free checkup lets you see how we work on your own business before you pay anything.
Can you work with the website and tools I already have?
Usually, yes. Our tune-up package exists to fix the site you already have, and we can connect the booking, point-of-sale, customer and accounting tools you already use where those tools allow it. Some problems can only be fixed by the software vendor. In that case we write them a clear request for you and tell you your options. If something is worth replacing, we will say so.
Pricing and contracts
How does pricing work?
Every project gets a fixed price in writing before work starts. Our packages list their prices up front. If your project doesn't fit a package, we quote it after a free scoping call.
Do I have to sign a long contract?
Monthly plans are month-to-month. No long-term contract. One-time projects are covered by the written agreement for that project.
What does third-party software cost?
Third-party software fees (for example texting or booking tools) are billed at cost and quoted up front. Tools like texting and booking services charge their own fees. We tell you what they will cost before you commit.
Accessibility and health information
Is an accessibility audit legal advice? Will it make me ADA compliant?
No. Mobius is not a law firm, and an audit is not legal advice. No one can honestly guarantee legal compliance, and we don't. What we do is test your site against WCAG 2.1 AA, fix what we find where we can, and document what we changed and what only a vendor can fix. For questions about your legal obligations or risk, talk to an attorney.
What if I'm a healthcare practice?
We design reminders and follow-ups to keep health details out of text messages and emails. We do not claim that Mobius or its work is HIPAA compliant, and we can't promise it. Questions about your own HIPAA obligations are best answered by your attorney or compliance advisor.
Location, support and ownership
How fast do you respond?
We reply within one business day. Evening and weekend calls available, so you can talk when the workday is over. We are a small team, so we don't offer 24/7 support or same-day guarantees.
Do you only work in Tampa Bay?
We are based in Tampa Bay and focus on local businesses here, in Tampa, St. Petersburg and Clearwater. Most projects can be done remotely, so if you are outside the area, ask and we will tell you honestly whether we can help.
Who owns the website and accounts when we're done?
You do. Your domain, your website and your accounts belong to you, not to us. If we ever stop working together, you keep what we built.
Still have a question?
Bring it to the free checkup. It's a 20-minute call, and we'll answer it about your business.
Book my free checkup